Throughout the COVID-19 crisis, we’ve been working alongside The PGA, GCMA and other governing bodies in golf to provide advice and guidance to golf facilities and our members.

Our staff is on hand to help you find answers for your questions. You can also find us on Facebook and Twitter and the BIGGA App, where we'll be sharing the latest updates for the industry.

We know the coming weeks will be uncertain and we want to give you all the help and support that we can. We'll be exploring ways to offer events and information remotely, We’ve also listed some resources on how to keep your team safe and well during these difficult times. 

It's important at this time to remember that the health and wellbeing of yourself and your families must come first. But if you need us, BIGGA staff are able to offer all the same support and benefits that you have come to expect from the association. If you've got any concerns, just get in touch.

Coronavirus (COVID-19) News


1. Are greenkeepers ‘key workers’?

No, key workers are those that are employed within the following professions and industries:

Health and social care; education and childcare; food/necessary goods; key public services; local and national government; utility workers; public safety and national security; transport.

2. What is the definition of ‘essential maintenance’?

‘Essential maintenance’ is a reduced maintenance regime for greenkeeping that protects workers and allows them to work safely and securely. All golf facilities should implement stringent measures to ensure staff members are not at risk. The amount of time that greenkeeping staff are at work should be kept to a minimum and be tailored to fit with the agreed essential maintenance programme.

Measures should include but are not limited to:

  • Focus on hygiene and social distancing
  • Ensure staff members work separately
  • Allocate individual machinery to one worker only
  • If multiple staff on site, then stagger working hours and break times
  • Limit or prohibit use of communal areas
  • Regularly disinfect any surface that is contacted e.g. door handles, fuel pumps, communal machinery
  • Ensure there is a robust lone working policy
For further details, including information on the essentials of practices including mowing, irrigation and nutrition and machinery and equipment maintenance, please go to: Essential Maintenance

3. What do I need to do if I’m off work unwell?

As of 25 March 2020, if you have COVID-19 or are advised to stay home, you can get an isolation note by visiting NHS 111 online, rather than contacting your doctor’s surgery. For COVID-19 cases this replaces the usual need to provide a ‘fit note’ (sometimes called a ‘sick note’) after seven days of sickness absence.

Visit for more information.


4. I live on a golf course with my family. Are there access restrictions for my children?

Any family that lives on a golf course must comply to the same government guidelines as other members of the public who may be using areas of the course for exercise and fresh air.

Social distancing should be observed and family should not be accompanying greens staff at all where there is equipment stored or near to any of the greenkeepers’ indoor work areas.

5. What is BIGGA doing?

BIGGA has worked alongside the other leading industry bodies in golf to provide a wide range of help and guidance throughout this difficult period. On our website you can find guidance and downloadable resources including:

  • Information about support that BIGGA members are eligible for
  • Access to BIGGA services during the coronavirus crisis
  • Guidance for golf facilities
  • Information relating to financial support

Staff members are also on hand to provide support and advice. You can find the relevant contact details at the bottom of this page

6. I’m part of the team still at work for essential maintenance. Am I still covered by the club’s insurance?

Please refer to your individual club’s insurance policy as these will vary greatly in terms of what work is covered under the essential maintenance guidelines.

7. Do I need a pass for travelling to and from work, in case I’m stopped?

It is probably a good idea to carry a pass signed by your club to show that you are permitted to continue working.

We’ve prepared a template that you can download and fill out, which will explain your reasons for travelling.



8. I’m worried about supporting my family now that I’m only working part time hours? What should I do if I experience financial difficulties?

The Government has outlined significant support for businesses and workers to help reduce the financial impact of the COVID-19 crisis. You can find more information about that here: Government Financial Support

BIGGA is also able to provide a small amount of financial support through the Greenkeepers Benevolent Fund, while the charity Perennial is on hand to provide further assistance.

9. We will need to order supplies for the golf course. Is this permitted and will deliveries be allowed?

Some suppliers continue to be operational during this period and are looking to make deliveries for as long as this is allowed.

For example, Rigby Taylor has stated that although staff are now working from home, they are able to offer advice and support. They’re also despatching products “for as long as it is reasonably practicable” and where safe systems are in place for collections and deliveries.

In terms of machinery maintenance, John Deere’s parts business is currently not affected and European depots are continuing to deliver to order.

A spokesperson for John Deere told us: “All aspects of the UK & Ireland parts business are also working normally, including online parts ordering, as well as overnight delivery by air from the European Parts Destribution Centre in Germany.”

To find out if your suppliers are able to provide a service during this period, contact them directly. For relevant contact details, check out the BIGGA Directory

10. Can I go to work at all if I am furloughed?

No, you can not undertake any work for your employer while you are furloughed.

The Government guidance states:

If your employer intends to access the Coronavirus Job Retention Scheme, they will discuss with you becoming classified as a furloughed worker. This would mean that you are kept on your employer’s payroll, rather than being laid off.

To qualify for this scheme, you should not undertake work for them while you are furloughed. This will allow your employer to claim a grant of up to 80% of your wage for all employment costs, up to a cap of £2,500 per month.

We intend for the Coronavirus Job Retention Scheme to run for at least 3 months from 1 March 2020, but will extend if necessary.

11. If I am furloughed will I get paid the extra 20% above the government funding from my employer?

Any extra payment above the 80% government funding figure is at the discretion of the employer.

If your salary is reduced as a result of these changes, you may be eligible for support through the welfare system, including Universal Credit.

For more details please go to:

12. Lone working policy question/risk assessment

All employers should ensure risk assessments have been carried out that cover any changes to normal working practices.

If you’re working alone during this period, it is important that your club has a lone working policy in place. Although there is no legal requirement, a practical guide to working alone can promote a culture of safety among employees, keeping them safe and reducing the risk of legal issues.

Richard Johnstone and the team at Nairn Dunbar Golf Club have put together a lone working policy and they’ve allowed us to share it among BIGGA members. Feel free to use it as a template for your own policy.

Download it here:

Lone Working Policy


13. Does there need to be a first aider on site?

It is not appropriate for there to be no-one on site with first aid training as the usual potential risks to health that are inherent with greenkeeping are still present in the current circumstances. Fortunately, many greenkeepers have received some form of first aid training.

The safety of workers can also be supported by appropriate risk assessments being carried out and robust lone worker policies being put in place.

The Health and Safety Executive (HSE) has produced some new guidance in light of the current situation:

14. Are volunteers allowed to help out on the course to carry out ‘essential maintenance’?

No, volunteering is not permissible at this time. The health and safety of those who are carrying out essential maintenance is our main concern and any volunteering on the course could compromise the measures that are in place.

Coronavirus (COVID-19) Resources



Useful Links

Proof of Sickness. As of 25 March 2020, if you have COVID-19 or are advised to stay at home, you can get an ‘isolation note’ by visiting NHS 111 online, rather than visiting a doctor. For COVID-19 cases this replaces the usual need to provide a ‘fit note’ (sometimes called a ‘sick note’) after seven days of sickness absence.

BIGGA Services

The ongoing COVID-19 health crisis is having an impact on practically all businesses and BIGGA is no different. Utilising the Government's Coronavirus Retention Scheme, we have furloughed some members of the association's staff as elements of our work have slowed down or ceased during the crisis.

BIGGA did not make this decision lightly and uppermost in our thoughts was retaining the ability to support our members with all the services that are relevant at this extremely difficult time. We would like to reassure our members that they will continue to have access to all the benefits and resources that come as part of membership of the association.

As an association we continue to work with the wider golf undustry and government to ensure greenkeeping is as safe as possible and our members' needs are fulfilled.

It is important to stick together during difficult times and we hope that BIGGA continues to provide a platform for our members to continue to communicate and share ideas, despite the social distancing restrictions that are so important as our society seeks to overcome the threat of COVID-19.

Here are some important contact details:

Full Members Personal Accident Helpline

0113 393 6300

Greenkeepers Legal Assistance

0808 181 9194

Lifestyle Counselling Helpline

0333 000 2082

Human Resources (HR) Helpline

0330 332 2636

Greenkeepers Benevolent Fund


General enquiries,

Membership Services

Membership enquiries,

Elaine Jones, membership administration manager,

John Young, membership services manager – Scotland and Northern Ireland,

Sandra Raper, membership services manager – Northern,

Roger Butler, membership services manager – Central England,

Tracey Walker, membership services manager – South West & South Wales,

Kerry Phillips, membership services manager – South East,

Learning and Development

L&D enquiries,

Sami Strutt, head of member development,

Deb Burnett, special projects manager and PA to the CEO,

Greenkeeper International and Communications

Karl Hansell, Greenkeeper International editor and BIGGA communications executive,

Sales, marketing, BTME enquiries

Lauren Frazer, business development manager,


Karen Hughes, digital and marketing manager,

Greenkeepers Training Committee


Fiona Lyttle, manager,


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