Throughout the COVID-19 crisis, we’ve been working alongside The PGA, GCMA and other governing bodies in golf to provide advice and guidance to golf facilities and our members. Our staff is on hand to help you find answers for your questions. You can also find us on Facebook and Twitter and the BIGGA App, where we'll be sharing the latest updates for the industry.
This page lists information to help you stay safe, both at work and at home, during the ongoing pandemic. It's important at this time to remember that the health and wellbeing of yourself and your families must come first. But if you need us, BIGGA staff are able to offer all the same support and benefits that you have come to expect from the association. If you've got any concerns, just get in touch.
Coronavirus (COVID-19) News
Frequently Asked Questions
No, key workers are those that are employed within the following professions and industries:
Health and social care; education and childcare; food/necessary goods; key public services; local and national government; utility workers; public safety and national security; transport.
BIGGA has a wide range of online resources available to our members and there's never been a better time to register for Continuing Professional Development and start utilising these resources.
Continue to Learn is taking place as an entirely-online education event this month. The education programme put together by BIGGA's L&D team is the largest-ever online education event for the UK turf and golf industry and more information is available here.
Find out more about CPD and register here.
Listen to our back catalogue of podcasts. We've got more than a year's worth of episodes of The Green Room Golf Course Podcast for you to listen to. Subscribe on Apple Podcasts, Spotify or wherever you get your podcasts to listen whenever a new episode is released.
Did you know that many of the education events, workshops and seminars that take place at Continue to Learn at BTME each January are recorded? BIGGA members can revisit these and watch events in full on our website.
You can find something to read using the Turfgrass Information File. BIGGA members can access a specialised unit at the Michigan State University Libraries (MSU) that contains the most comprehensive publicly available collection of turfgrass educational materials in the world.
Refresh your practical knowledge by checking out our Field Guides. The guides were developed to assist members to be able to identify flora and fauna on the golf course and provide a reference guide.
Check out our How To... guides. These short, handy guides provide practical, step by step guidance on a range of subjects. The guides can be downloaded and used to help you develop your knowledge and implement new processes within your workplace.
The Agrovista Amenity Academy is an online learning resource with courses and lessons being created on a range of areas of turf management and for all products sold by Agrovista Amenity.
BIGGA members can access a wide ranging suite of education thanks to the association’s partnership with Xact Group.
As of 25 March 2020, if you have COVID-19 or are advised to stay home, you can get an isolation note by visiting NHS 111 online, rather than contacting your doctor’s surgery. For COVID-19 cases this replaces the usual need to provide a ‘fit note’ (sometimes called a ‘sick note’) after seven days of sickness absence.
Visit www.gov.uk for more information.
Any family who lives on a golf course must comply to the same government guidelines as other members of the public who may be using areas of the course for exercise and fresh air. Social distancing should be observed and family should not be accompanying greens staff at all where there is equipment stored or near to any of the greenkeepers’ indoor work areas.
BIGGA has worked alongside the other leading industry bodies in golf to provide a wide range of help and guidance throughout this difficult period. On our website you can find guidance and downloadable resources including:
- Information about support that BIGGA members are eligible for
- Access to BIGGA services during the coronavirus crisis
- Guidance for golf facilities
- Information relating to financial support
- Information advising on plans for golf re-opening
Staff members are also on hand to provide support and advice. You can find the relevant contact details at the bottom of this page
No, volunteering is not permissible at this time. The health and safety of those who are carrying out essential maintenance is our main concern and any volunteering on the course could compromise the measures that are in place.
I’m part of the team still at work for essential maintenance. Am I still covered by the club’s insurance?
Please refer to your individual club’s insurance policy as these will vary greatly in terms of what work is covered under the essential maintenance guidelines.
It is probably a good idea to carry a pass signed by your club to show that you are permitted to continue working.
We’ve prepared a template that you can download and fill out, which will explain your reasons for travelling.PERMISSION TO WORK - GOLF CLUB.docx
I’m worried about supporting my family now that I’m only working part time hours? What should I do if I experience financial difficulties?
The Government has outlined significant support for businesses and workers to help reduce the financial impact of the COVID-19 crisis. You can find more information about that here: Government Financial Support
We will need to order supplies for the golf course. Is this permitted and will deliveries be allowed?
Some suppliers continue to be operational during this period and are looking to make deliveries for as long as this is allowed.
For example, Rigby Taylor has stated that although staff are now working from home, they are able to offer advice and support. They’re also despatching products “for as long as it is reasonably practicable” and where safe systems are in place for collections and deliveries.
In terms of machinery maintenance, John Deere’s parts business is currently not affected and European depots are continuing to deliver to order.
A spokesperson for John Deere told us: “All aspects of the UK & Ireland parts business are also working normally, including online parts ordering, as well as overnight delivery by air from the European Parts Destribution Centre in Germany.”
To find out if your suppliers are able to provide a service during this period, contact them directly. For relevant contact details, check out the BIGGA Directory
No, you can not undertake any work for your employer while you are furloughed.
The Government guidance states:
If your employer intends to access the Coronavirus Job Retention Scheme, they will discuss with you becoming classified as a furloughed worker. This would mean that you are kept on your employer’s payroll, rather than being laid off.
To qualify for this scheme, you should not undertake work for them while you are furloughed. This will allow your employer to claim a grant of up to 80% of your wage for all employment costs, up to a cap of £2,500 per month.
The Coronavirus Job Retention Scheme has been extended until 30 April 2021.
Any extra payment above the 80% government funding figure is at the discretion of the employer.
If your salary is reduced as a result of these changes, you may be eligible for support through the welfare system, including Universal Credit.
For more details please go to:
All employers should ensure risk assessments have been carried out that cover any changes to normal working practices.
If you’re working alone during this period, it is important that your club has a lone working policy in place. Although there is no legal requirement, a practical guide to working alone can promote a culture of safety among employees, keeping them safe and reducing the risk of legal issues.
Richard Johnstone and the team at Nairn Dunbar Golf Club have put together a lone working policy and they’ve allowed us to share it among BIGGA members. Feel free to use it as a template for your own policy.
Download it here:Lone Working Policy
It is not appropriate for there to be no-one on site with first aid training as the usual potential risks to health that are inherent with greenkeeping are still present in the current circumstances. Fortunately, many greenkeepers have received some form of first aid training.
The safety of workers can also be supported by appropriate risk assessments being carried out and robust lone worker policies being put in place.
The Health and Safety Executive (HSE) has produced some new guidance in light of the current situation:
This is a great question and you are within your rights to ask your line manager and ensure that a COVID19 risk assessment has been carried out to help protect your safety in returning to the workplace. Advice on making workplaces safe for staff is available in our COVID-19 hub.
Currently there is no set notice period, employers should communicate regularly with their team and keep them up to speed with any developments or changes to the workplace etc. Employers should also be mindful of employees with caring responsibilities and where possible try to accommodate these.
While being a parent is not a protected category employers should try and be as fair and reasonable as possible, can shift patterns be looked at, can a combination of home and workplace hours be carried out etc, is there a way of meeting in the middle. Likewise, employees have a responsibility to return to work when required and must remember that the furlough scheme is not indefinite.
You need to have a conversation with your line manager and iron out any potential areas of concern that you may have, if there are valid reasons for your concern these should be addressed appropriately. Likewise, it is worth remembering that the scheme is short term and businesses must use it appropriately.
The ongoing COVID-19 health crisis is having an impact on practically all businesses and BIGGA is no different. We would like to reassure our members that they will continue to have access to all the benefits and resources that come as part of membership of the association. As an association we continue to work with the wider golf undustry and government to ensure greenkeeping is as safe as possible and our members' needs are fulfilled.
It is important to stick together during difficult times and we hope that BIGGA continues to provide a platform for our members to continue to communicate and share ideas, despite the social distancing restrictions that are so important as our society seeks to overcome the threat of COVID-19.
If you require HR advice to help you with any employment issue, BIGGA members have free access to a HR helpline provided by Xact.
More information about staff redundancies is available on the UK Government's website. However, the extension of the Coronavirus Job Retention Scheme is intended to reduce the need to reduce staffing levels permanently for the duration of the coronvirus pandemic and so should be explored ahead of staff redundancies.
Here are some important contact details:
Full Members Personal Accident Helpline, 0113 393 6300
Greenkeepers Legal Assistance, 0808 181 9194
Lifestyle Counselling Helpline, 0333 000 2082
Human Resources (HR) Helpline, 0330 332 2636 or email BIGGAmembers@xactgroup.co.uk
Greenkeepers Benevolent Fund, firstname.lastname@example.org
General enquiries: email@example.com
Further contact details for BIGGA staff are available below.
Membership enquiries, firstname.lastname@example.org
Elaine Jones, administration manager, email@example.com
John Young, membership services manager – Scoland and Northern Ireland, firstname.lastname@example.org
Sandra Raper, membership services manager – Northern, email@example.com
Roger Butler, membership services manager – Central England, firstname.lastname@example.org
Tracey Walker, membership services manager – South West & South Wales, email@example.com
Members in the South East Section should email firstname.lastname@example.org
Learning and Development
L&D enquiries, email@example.com
Sami Strutt, head of learning & development, firstname.lastname@example.org
Deb Burnett, learning & development executive (BIGGA), email@example.com
Greenkeeper International and Communications
Karl Hansell, Greenkeeper International editor and BIGGA communications executive, firstname.lastname@example.org
Sales, marketing, BTME enquiries
Lauren Frazer, business development manager, email@example.com
Karen Hughes, digital executive, firstname.lastname@example.org
Greenkeepers Training Committee
Fiona Lyttle, learning & development executive (GTC), email@example.com
Coronavirus (COVID-19) Resources
This is the link to the resouce hub held on the PGA website.
(Professional Golfers' Association)GI - COVID-19 Resource Hub