Essential skills to navigate difficult conversations

Most people do their best to avoid conflict. However, avoiding difficult conversations doesn’t make them go away! In the modern organisation, the role of a leader transcends merely overseeing tasks and ensuring productivity. A leaders role encompasses a spectrum of responsibilities pivotal to supporting a healthy organisational culture. Among these responsibilities, the ability to engage in difficult conversations stands out as a crucial skill that underscores effective leadership.

Learning outcomes

• The benefits of difficult conversations and how they should be viewed as a positive management tool.
• Understand the triggers for difficult discussions and how they manifest in the workplace.
• How to reframe challenging dialogue and achieve successful outcomes.

This online class will provide essential skills for navigating difficult conversations to help you achieve successful outcomes.

BIGGA CPD Credits awarded on completion of this workshop.

Discount available for BIGGA members. To receive your discount code email: [email protected]

Delivered online, this Leadership and Management course will be delivered across all time zones. The time displayed is GMT (UK)

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