Class 18: Developing and Using Positive Communication Skills

Class 18: Developing and Using Positive Communication Skills

This Focus On session will give you the opportunity to understand how you and others interact and enable you to improve your face‑to‑face communication skills.

Learning Outcomes:
•    Relate effectively to other people and be prepared for negative attitudes
•    Anticipate and handle awkward situations with confidence
•    Use words and body language to communicate and persuade
•    Communicate complex information effectively and check understanding
•    Demonstrate empathetic listening skills and reflect concerns
•    Putting over a proposition in a positive way without using jargon

Speaker: Michael Astrop, Coach the Mind

Michael Astrop is the Principal of Coach the Mind. Michael has been speaking, writing and coaching on communication and human behaviour for over 20 years, working with a wide range of public sector and commercial organisations. A regular on the Continue to Learn programme, Michael also delivers training for BIGGA sections and regions and for the Future Turf Managers Initiative

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